System Status

Networking
IP Address ( ... ) ...
Internet Gateway ...
DNS Server ...
Time Server ...
HTTPS (Port 443) ...
Evidence.com Registration ...
MAC Address ...
Serial # ...
Firmware ...
Refresh
Devices
Serial # Device Firmware Owner Status

Welcome to the configuration assistant.
After examining your network we found the following issue:

No status found.

We have not been able to determine your network type yet. This may be because our system is still coming up. We suggest waiting 2 or 3 minutes and refreshing this page. The status page will also refresh if any new information comes in.

If this problem continues please contact Axon technical support at: cs@axon.com

Click "OK" below to return to the status page.

Welcome to the configuration assistant.
After examining your network we found the following issue:

No IP Address.

We were unable to obtain the IP address you specified in the static IP setup for this Dock. This is usually caused by using the same static IP for more than one computer. We recommend verifying the IP address entered on the networking page.

For more help with this issue, please contact Axon technical support at: cs@axon.com

Click "OK" below to go to the Networking page to verify your settings, or press ESC to close this dialog.

Welcome to the configuration assistant.
After examining your network we found the following issue:

No IP Address.

We were unable to obtain an IP address from your DHCP server. This is usually caused by no DHCP server active on your network. You may need to enter static IP configuration for this Dock.

For more help with this issue, please contact Axon technical support at: 9028999246

Click "OK" below to go to the Networking page to enter static IP information, or press ESC to close this dialog.

Welcome to the configuration assistant.
After examining your network we found the following issue:

Could not find a DNS Server

We were unable to locate a DNS server. This is usually caused by an invalid IP address configured for your DNS server. We recommend verifying the DNS settings on the Networking page.

For more help with this issue, please contact Axon technical support at: cs@axon.com

Click "OK" below to go to the Networking page and verify DNS information, or press ESC to close this dialog.

Welcome to the configuration assistant.
After examining your network we found the following issue:

No Gateway found

We were unable to contact your network's default gateway. This is usually caused by an invalid IP address, however some gateways do not response to network "pings".

For more help with this issue, please contact Axon technical support at: cs@axon.com

Click "OK" below to go to the Networking page to change your default gateway, or press ESC to close this dialog.

Welcome to the configuration assistant.
After examining your network we found the following issue:

NTP Server not responding

We were unable to communicate with a network time server. This is usually caused by both port 80 and port 123 blocked on a firewall. We recommend verifying that EITHER port 80 or 123 is open in your firewall.

For more help with this issue, please contact Axon technical support at: cs@axon.com

Click "OK" below to go to the Networking page to change your timeserver, or press ESC to close this dialog.

Welcome to the configuration assistant.
After examining your network we found the following issue:

No HTTPS available.

We were unable to communicate over a secure (HTTPS) channel. This is usually caused by the HTTPS port (443) being blocked by your firewall. We recommend verifying that the HTTPS port is open in your firewall.

For more help with this issue, please contact Axon technical support at: cs@axon.com

Click "OK" below to return to the status page.

Welcome to the configuration assistant.
After examining your network we found the following issue:

No Evidence.com Authentication

We were unable to authenticate this Dock with Evidence.com. This is usually caused by invalid or missing registration keys for your agency and this Dock. We recommend registering this Dock using the Operations page.

For more help with this issue, please contact Axon technical support at: cs@axon.com

Click "OK" below to go to the Operations page to register your Dock, or press ESC to close this dialog.

This device is not currently assigned to your agency.

This device is not currently assigned to your agency. Please contact your agency admin for assistance with this device.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: wrong_agency

The Dock has lost communication with this device.

This connection for this device has stopped functioning. Please undock and re-dock the device. If the problem continues, please contact your agency admin for assistance with this device.

For more help with this issue, please contact Axon technical support at: 866-612-5954

error code: device_lost_communication

The Dock is performing internal maintenance.

This Dock is performing automatic maintenance. The device will resume normal operation automatically. No action is required.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: system_maintenance

This Dock is performing automatic maintenance on this device.

This Dock is performing automatic maintenance on this device. The device will resume normal operation automatically. No action is required.

For more help with this issue, please contact Axon technical support at: (662) 270-1151

error code: device_maintenance

There was an error connecting to the device.

Please proceed to the Administration page and reboot the Dock.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: mount_failure

This form changes the owner of a device to the user specified below. The username and password are not stored on the Dock.

Enter your authentication below and click "OK" to assign this device to YOU, otherwise click "Cancel" to return.

Username
Password

This will refresh the device's configuration and firmware. No data will be lost.

You must have Evidence.com Administrator rights to perform this action. Your username and password are not stored on the Dock. Enter your authentication below and click "OK" to format this device, otherwise click "Cancel" to return.

Admin. Username
Admin. Password

The Dock failed to successfully transfer a video from this device

This is most likely caused by a bad Internet connection, a bad connection to Evidence.com or Evidence.com is down for maintenance. This is not a critical error, the Dock will continue to retry the file upload.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: transfer_failed

The Dock encountered a network issue while processing this device

This is most likely caused by a bad Internet connection, a bad connection to Evidence.com or Evidence.com is down for maintenance. This is not a critical error, the Dock will retry the operation.

For more help with this issue, please contact Axon technical support at: 334-994-0995

error code: network_failed

The Dock experienced a permanent error transferring a video from this device

This is most likely caused by a problem with the device. Please contact Axon technical support.

For more help with this issue, please contact Axon technical support at: 5794402881

error code: transfer_failed_noretry

Your device is currently not active on your agency

Device is currently not active on this agency. Please connect the device to Evidence Sync and assign device to an appropriate user.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: inactive_device

The Dock does not recognize this type of device

The device connected to the Dock is not recognized as a valid Axon device. Please remove it from the Dock.

For more help with this issue, please contact Axon technical support at: (807) 221-5658

error code: invalid_model

This device is not set for on-line operation

This Dock is configured for on-line operation, it will not process devices that are set to off-line mode. If you wish to set this device to on-line mode, please connect the device to Evidence Sync and follow the instructions.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: not_online

This device is not set of off-line operation

This Dock is configured for off-line operation, it will not process devices that are set to on-line mode. If you wish to set this device to off-line mode, please connect the device to Evidence Sync and follow the instructions.

For more help with this issue, please contact Axon technical support at: 830-238-1846

error code: not_offline

Unable to read the log file from this device

An error occurred trying to read the activity log from this device.

For more help with this issue, please contact Axon technical support at: 315-868-0670

error code: cannot_get_log

Unable to clear the log file on this device

An error occurred trying to clear the activity log on this device after it was uploaded to evidence.com.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: cannot_rm_log

This device has an invalid serial number

The device connected to the Dock does not have a valid serial number. This may be an intermittent error, please remove and reconnect the device in the Dock. If this error persists, please RMA the device.

For more help with this issue, please contact Axon technical support at: 8774533091

error code: invalid_serial

The drive format of this device failed

The device drive format failed. Please refer to the troubleshooting instructions.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: format_failure

This device is not set as firmware updatable

The Firmware Updatable field could not be set. Please refer to the troubleshooting instructions.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: fwup_cfg_failure

This device is not set as Bodycam

Unable to set the device to Bodycam Mode. Please refer to the troubleshooting instructions.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: devtype_cfg_failure

Port type is unknown

Port type in which the device connected is not supported or unknown. Please refer to the troubleshooting instructions.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: unknown_port_type

Device is invalid

Unable to configure the device to the given type. Please refer to the troubleshooting instructions.

For more help with this issue, please contact Axon technical support at: 209-723-6043

error code: invalid_device_type

Unable to communicate with device

The Dock is not able to communicate with this device. This may be an intermittent error, please remove and reconnect the device in the Dock. If this error persists, please RMA the device.

For more help with this issue, please contact Axon technical support at: 803-665-2318

error code: no_usb

Unable to read the evidence list from this device.

An error occurred reading the media and evidence information for this device. If this error persists please contact Axon technical support.

For more help with this issue, please contact Axon technical support at: cs@axon.com

error code: inventory_failure

Unable to read an evidence file from this device.

An error occurred reading the media and evidence information from this device. If this error persists please contact Axon technical support.

For more help with this issue, please contact Axon technical support at: 6206554576

error code: cannot_read_file